Monday, July 26: Day 2

Group Photo

68 Students...World Wide Participation

Asia:  Brunei, Cambodia, China, Hong Kong, India, Thailand

Europe:  Belgium, Ireland, Switzerland

Euro Asia:  Kazakhstan, Cyprus

Africa:  Nigeria

Australia

Americas:  USA, Barbados

Middle East:  United Arab Emirates

Varied Backgrounds

Irish Senator...Mark Daly

Mayor of Cities--China and India

6 Generals (one of the Generals was a former Thunderbird Pilot) and 1 Admiral

4 CIOs

2 CPAs

2 Legislative Staffers

NASA Manager

EU Staff

CIA, FBI

Department of Defense Staff

Leadership and Crisis I
  Shackleton in Antarctica

Leadership and Crisis II
  Shackleton in Antarctica

Instructor:  Dutch Leonard.  Awesome!

Very short summary of case study:  Ernest Shackleton was a British Explorer who sailed to the South Pole and wanted to be the first man to trek across the South Pole.  Disaster struck his 1914 expedition when its ship, Endurance, was trapped in pack ice and slowly crushed, before the ship could be landed. The ship crew survived 16 months living on an iceberg and a small island.  His leadership during this period of isolation was excellent and many lessons of leadership which can be learned.

Take aways:

• Be very clear on your mission/vision.  After his ship sunk, his mission was then to get home safely.  Great quote, "The most common form of human stupidity is forgetting what we are trying to accomplish."  Friedrich Nietzsche (German philosopher and classical philologist.)  Tip:  When meetings get off track, great question to ask is "what exactly are we trying to accomplish?"  For example, how is this helping kids be better educated. 
• Process for evaluating next step is key in crisis.  The following is the process used (generally).  0.  Establish values/goals/priorities.  1.  Notice Changing circumstance  2.  Accept Change.  3.  Design new approach.  4A.  Execute new approach.  4B.  Abandon the old approach.  (AKA you need to relinquish the hold the past has on you).  5.  Evaluate/access.  Repeat.  This process is known by many names:
• Strategic Planning Process.
• OODA.  Observe, Orient, Decide, Act.  John Boyd, Military Strategist.
• Incident Action Planning Process (IAPP)
• Best decisions evaluate multiple alternatives.  Human nature will want us to identify a way to do something and "go for it."  Be willing to take tame to evaluate three solutions and you will come up with much better decision. 

Performance Measurement for Results
  ATT Universal

Instructor:  Steve Kelman
Note, he used overhead projector & slides!  I was and still am shocked. Is this 1995?

Take aways:

• Australia and New Zealand got started with Performance Measures early.  They are a good place to look for benchmarks. 
• 4 Key Ways of Using Performance Measures:
• Performance Improvement (Learning, Feedback, Diagnosis)
• Motivation/Urgency
• Focus/Accountability
• Allocation of Resources